Cancellations and missed visits
Keep your clinic informed when your plans change.
Policy version: November 2, 2026 · Offer-specific terms are preserved with each qualifying booking.1. Cancelling a request
Use your account to cancel a requested or confirmed appointment when the cancellation option is available. If the visit is imminent or you cannot use your account, contact the clinic directly. A cancellation is shown in the booking history.
2. Clinic charges and rescheduling
Each clinic is responsible for disclosing and administering any cancellation fees. Good Teeth does not impose a patient booking fee. Ask the clinic about rescheduling and availability; a new time is not confirmed until accepted by the clinic.
3. Reward effect
Cancelled, declined and no-show visits are not completed qualifying stages. Rebooking does not automatically preserve a promotion; check the original offer and ask support about the specific circumstances.
4. Incorrect attendance status
If a completed visit is recorded incorrectly, contact the clinic and Good Teeth with the booking reference. We investigate before changing a financial or reward record.